• Monitored, managed, and supported over 2000 of MSN Messenger backend servers and network infrastructure that peaked at over 35 million concurrent online connections.
• Provided second tier support for MSN Messenger and escalated bugs to third tier (Development).
• Managed rolling deployments of application upgrades, backend components, and system wide changes in production and pre-production environments.
• Worked with multiple Microsoft groups to improve manageability, resolve issues, and create documentation.
• Created shell scripts to manage, monitor, and troubleshoot servers, including creating numerous scripts to automate processes and simplify tasks.