Managed all aspects of IT infrastructure and security, including Windows Servers; Active Directory; Cisco switches routers and ASA firewalls; internal and external DNS; IIS webservers; email on Google Apps; and multiple environments for Dev, Test, Stage, and Production.
Managed and trained Desktop Support Technicians.
Upgraded company’s infrastructure from supporting 40 users to over 100 and capable of supporting 200+. This included new switches and routers, phone system, multiple ISPs, and adding multiple floors of users.
Monitored, managed, and performed troubleshooting on QuoteWizard’s websites that receives more than 1 million unique visitors per month. The websites runs on IIS 7 and SQL, which includes multiple APIs for partner access.
Removed bottlenecks and single points of failure in network, this included adding multiple ISPs for data and voice with automatic failover; added redundant switches, routers, and firewalls; and implemented VLANs and QOS.
Managed multiple IT-related service providers and vendors, including contract negotiation and approval.
Evaluated and improved security; including internal and external security scans and alerts, VLANs, managed firewall rules, creating a DMZ, securing Windows servers and Active Directory.
Implemented offsite backups and installed and managed Kaspersky Antivirus corporate-wide.
Managed SSL and IPsec VPN for remote employees and site-to-site VPN with Rackspace colocation.
Significantly Improved email deliverability to customers by educating and moving the business towards email best practices. This included managed SPF records and reputation scores; eventually migrating to a delivery service.
Managed Mitel phone system and multiple phone companies including DIDs, voice T1s, VOIP, SIP trunks, and LD.
Migrated the company to a new Mitel phone system and integrated Five9’s Call Center solution to facilitate large increases in call volumes and improve management for the Sales and Customer Service departments.